Someone assigns me a service request which I don’t immediately understand. I get a little anxious, start to look for information. Then someone asks me a question which I don’t know the answer to. It’s not even 7am and I feel like an idiot already. The internal voices start a running commentary. It’s heavy on words like “idiot” and “incompetent.”
My logical brain knows very well that I am neither.
My inner voice disagrees. Strongly. My inner voice is not nice to me at all. So what did I do about it? I cried. A little. Then I sighed and said “give yourself a fucking break. You know how to troubleshoot. Start asking questions. Break the problem into components.”
And I did.
Then I reminded myself of something. If someone asks me questions, it’s because they think I know things. You don’t go to the person you think is an idiot for advice about an issue. You ask someone you think might know the answer.
My inner voice should really know better.